Refund Policy - HRT - The Stock Tech

Last Updated: January 2025

Our Promise: We want you to have a great learning experience. While our live sessions and courses have limited refund options due to their nature, we're committed to being fair and reasonable.

1. Overview

At HRT - The Stock Tech, we conduct structured educational courses, workshops, and financial advisory. Due to the nature of live masterclasses and digital materials (limited seats, proprietary materials), our refund policy is designed to be fair to both participants and the institute.

2. Refund Eligibility

Cancellation 48+ hours before session

Full Refund

100% refund processed within 7 days

Cancellation 24-48 hours before session

50% Refund

50% refund or credit for future session

Cancellation less than 24 hours before

No Refund

Credit for next available session may be provided

No-show (did not attend)

No Refund

Session cancelled by AI with AT

Full Refund

100% refund or free enrollment in rescheduled session

3. How to Request a Refund

Send an Email

Email us at contact@aiwithat.com with subject "Refund Request - [Course Name]"

Include Your Details

Provide your name, email, payment reference/transaction ID, and reason for cancellation

Await Confirmation

We will review your request and respond within 24-48 hours

Receive Your Refund

Approved refunds are processed within 7 business days to your original payment method

4. Technical Issues

If you experience technical issues during a live session that prevent meaningful participation:

Contact us immediately during or after the session
We will review the situation and may offer a partial refund or free access to the next session
Issues must be on our end (instructor's connection, Zoom platform issues) for consideration

Note: Technical issues on your end (your internet connection, device problems) are not eligible for refunds. Please ensure you have a stable internet connection before the session.

5. Session Rescheduling

If we need to reschedule a session:

We will notify you at least 24 hours in advance (except in emergencies)

You will be automatically enrolled in the rescheduled session

If the new time doesn't work for you, a full refund will be provided

6. Transfer Policy

Instead of a refund, you may transfer your registration to:

A future session of the same course

Another person (notify us in advance with their details)

7. Special Circumstances

We understand that unexpected situations arise. If you have a genuine emergency or special circumstance that prevents attendance, please contact us.

We will do our best to accommodate reasonable requests on a case-by-case basis.

8. Contact for Refunds

For any refund-related queries, please reach out to us:

Refund Support

Email: hrtthestocktech@gmail.com

Subject Line: Refund Request - [Course Name]

Response Time: Within 24-48 hours